Flexible Short Term Loans up to £5000

Warning: Late repayment can cause you serious money problems. For help and advice go to moneyadviceservice.org.uk

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Upon investigation of your complaint, if we find that we have made an error, we will correct the matter immediately, and keep you informed every step of the way. This will detail what we have found, and what we have done to correct it.

If, however, objectively we disagree with your complaint, our commitment to communicating our decision remains. We will detail how we have concluded our disagreement, along with suggestions of next steps to resolve the issue. There may also be occasions where we only disagree with a part of your complaint, but we will make this clear to you in our response.

HOW WE DEAL WITH COMPLAINTS:

Where possible, we will acknowledge receipt of your complaint within 24 hours of receipt. Please note however, that there may be occasions where this takes longer than anticipated, so please be patient, as we will always reply.

If we cannot resolve the matter satisfactorily within 72 hours, or if more time is required in order to sufficiently investigate the complaint, we will inform you immediately, and keep you updated every step of the way.

You will receive a final response to your complaint within eight weeks of the original complaint. In exceptional circumstances, if the complaint is still not resolved, we will communicate to you the reasons why, and fully explain the remaining options to both parties.

HOW TO CONTACT US TO COMPLAIN:

We are an online business, and as such, the following methods are available to you should you need to contact us.

By e-mail to: [email protected]

European Online Dispute Resolution Platform In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/

FINANCIAL OMBUDSMAN SERVICE:

If you feel we have been unable to resolve your complaint satisfactorily, and feel that by further communicating with us, a resolution will not be found, you are entitled to request an independent review of the matter from the Financial Ombudsman. This must be made within 6 months of the date of our final response.

You can contact the Financial Ombudsman using the below details:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone Number: 080 0023 4567 or 030 0123 9123
E-mail: [email protected]
Website: www.financial-ombudsman.org.uk

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RRepresentative example: Amount of credit £1,800 for 24 months. Interest rate: 71.3% pa (fixed). 24 scheduled monthly payments of £142.65. Total amount payable: £3,423.67. Representative 99.9% APR. Rates from 35.9% APR - 99.9% APR fixed. We’re a fully regulated and authorised credit broker and not a lender.

¹ Subject to application being approved by the lender. Not all lenders are able to provide up to £5000. Upon acceptance of the loan offer and entry into an agreement with the lender, the lender will transfer the cash within 24 hours. Clearance of the funds is dependent on whether your bank accepts faster payments.